The Power of Real-Time Data: Leveraging ConnectSmart® Host for Smarter Seating
Kitchen Automation, Partners, QSR Blog, Restaurant Management, Restaurant Marketing, Restaurant Operators, Restaurant Technology, Technology
In the hospitality sector service is paramount, therefore, maximizing efficiency and enhancing the guest experience is a key part of business. For restaurant operators, the ability to predict and manage busy periods, prioritize high-value guests, and ensure seamless coordination between the front and back of house can make the difference between an okay night and a great one.
ConnectSmart® Host, an innovative solution from QSR Automations, offers a powerful way to harness real-time data to achieve smarter seating and optimize overall operations.
Notifying Hosts about Priority Guests
In the hospitality industry, recognizing and prioritizing high-value guests is crucial. ConnectSmart® Host integrates with customer relationship management (CRM) systems, allowing your employees to identify VIPs, regulars, and special occasion diners ahead of time in the CRM, allowing you to prepare to give them the best experience possible. This real-time guest information empowers hosts to provide personalized greetings and exceptional service right from the start. For example, if a guest with a history of high spending or frequent visits checks in, ConnectSmart® Host can notify the host staff immediately. This enables the team to offer personalized touches, such as preferred seating or complimentary items, enhancing the guest’s experience and fostering loyalty. By leveraging real-time data, you can turn each visit into a memorable occasion, increasing the likelihood of repeat business.Seamless Coordination with the Back of House
The power of ConnectSmart® Host extends beyond the front of house. When integrated with ConnectSmart® Kitchen and RecipesPlus, it creates a cohesion that ensures the back of house is always in sync with the dining room. ConnectSmart® Kitchen streamlines kitchen operations by providing real-time order updates, tracking cook times, and prioritizing tasks based on the flow of guests. ConnectSmart® Host’s data can be displayed on your ConnectSmart Kitchen display screens, allowing the culinary team to prepare accordingly. This level of coordination helps prevent bottlenecks, reduces wait times, and maintains the quality of food being served.Ready to step into the future of smarter seating?
A propos de l'auteur
Caitlin Soard est une stratège en marketing de contenu avec plus de sept ans d'expérience en marketing à son actif. Elle a rejoint l'équipe marketing de QSR Automations en juin 2022 et travaille depuis à l'amélioration des médias sociaux et du contenu. Elle a fréquenté le Franklin College où elle a obtenu une licence en journalisme et en relations publiques, ainsi qu'une mineure en anglais. Lorsqu'elle n'est pas en train de prêter ses talents de spécialiste des médias sociaux à QSR Automations, vous pouvez la trouver en train de jouer à Donjons et Dragons ou aux TCG dans son magasin de cartes local, d'écouter de la musique locale ou de passer du temps avec son chat et ses deux chiens, Ellie, Laney et Orryn.
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