The biggest problem facing any industry required to travel to the customer's location is that customers are becoming increasingly impatient. A survey sponsored by the UK's Interparcel found that 50% of Brits admitted to becoming less patient in the past five years. While it's no surprise that …
How To Become A Bartender
It may seem improbable to imagine bartending in the time of social distancing, especially as restaurateurs grapple with turnover and closure due to lockdown measures. But while the future may seem uncertain in the presence of the coronavirus pandemic, tomorrow will come. Look at how quickly guests …
Omnichannel Marketing for Restaurants
Omnichannel strategies are the gold standard in marketing. Some believe this strategy only applies to eCommerce brands, but the reality is a bit broader. Since the restaurant industry doesn't operate quite the same as that of typical retail, operators may overlook the value that omnichannel …
How to Craft a Contactless Restaurant
Restrictions and shutdowns imposed to prevent the spread of the coronavirus have posed a challenge to the restaurant industry, reporting $120B in lost revenues. There was some hope in early May that U.S. restaurants would see the light at the end of the tunnel, with multiple states loosening …
How Airport Order Metrics Screens Alleviate COVID-19 Concerns
Even before the pandemic, airports could make people squeamish. Traveling in a plane, with or without social distancing measures, makes the spread of viruses and bacteria more prevalent. And then consider the airport, a building where travelers from locations across the world converge. All the …
QSR Automations COVID-19 Operator Survey: Results
What we wanted to Know COVID-19 has walloped the restaurant industry — you've been reading it for the last three months! But terms like "hit hard" and "unprecedented times" become rote when we say them nonstop. With this survey, we wanted to assign some "faces" to these anxieties and break down …