Happy Staff, Happy Guests

Hospitality in a Stressful Environment

Overworked and tired staff will always have difficulty being on top of their game.  Technology simplifies restaurant operations so employees can focus more on guest experience and less on the tactical side of the job.  QSR Automations’ ConnectSmart^® platform addresses major kitchen pain points and can equip your business with extremely useful tools.  The platform helps optimize your kitchen with a digital recipe book, which streamlines back-of-house operations.

It Starts at the Front Door

ConnectSmart^® Host takes the pressure off of FOH staff by managing reservations and giving accurate wait times.  Employees focus on providing guests with warm greetings and offer real-time status updates with these tools.  The platform also allows for two-way SMS texting between the host and guests, preventing the host stand from being crowded.

Maintain Your Kitchen’s Heart Health

Even superb service can’t make up for a bad meal, unfortunately.  Ensure you don’t skip a beat with ConnectSmart^® Kitchen and ConnectSmart^® Recipes, and take the guesswork out of preparing and managing orders.  Don’t rethink an entire cooking process to accommodate guests, and implement ConnectSmart^® Recipes to track nutrition and allergy information effortlessly.  It’s a digital recipe book that updates as your menu changes, so your staff can quickly learn the menu and have refreshers.  Create a consistent dining experience for your guests with these tools.  ConnectSmart^® Kitchen optimizes workflows with order routing and capacity management, and it prioritizes incoming orders to keep wait times to a minimum.

Find Long-Term Solutions to Complaints

It’s easy to address a guest’s frustration by offering a free dessert and comped meal, but this isn’t a good long-term solution.  Preventing the same issue from happening in the future is the goal.  Responding to feedback is critical in customer service, but no number of desserts or apologies can make customers return if nothing is fixed.

ConnectSmart^® Insights leads to quicker, smarter decisions for your business in solving pain points and preventing issues from arising.  Combining real-time data and historical analytics creates confidence in stakeholders.  Identify underperforming locations, increase profitability, and discover the root of problems.  Implement ConnectSmart^® Insights and rid your business of customer dissatisfaction and staff frustrations.

Learn more about how ConnectSmart^® will be the best thing you ever do for your staff, visit www.qsrautomations.com.

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About the Author

As Marketing Coordinator for QSR Automations, Alexa Glass is establishing her roots in the world of Marketing. After interning for months with QSR Automations, she assumed her full-time position upon her college graduation. Alexa has a Bachelor of Arts in Design Arts Technology and Business Administration from Bellarmine University in Louisville, KY. When she is not designing and formatting for QSR, you can find her drawing, listening to music, and playing with her dogs, Chonk and Buck.