The Power of Real-Time Data: Leveraging ConnectSmart® Host for Smarter Seating
Kitchen Automation, Partners, QSR Blog, Restaurant Management, Restaurant Marketing, Restaurant Operators, Restaurant Technology, Technology
In the hospitality sector service is paramount, therefore, maximizing efficiency and enhancing the guest experience is a key part of business. For restaurant operators, the ability to predict and manage busy periods, prioritize high-value guests, and ensure seamless coordination between the front and back of house can make the difference between an okay night and a great one.
ConnectSmart® Host, an innovative solution from QSR Automations, offers a powerful way to harness real-time data to achieve smarter seating and optimize overall operations.
Notifying Hosts about Priority Guests
In the hospitality industry, recognizing and prioritizing high-value guests is crucial. ConnectSmart® Host integrates with customer relationship management (CRM) systems, allowing your employees to identify VIPs, regulars, and special occasion diners ahead of time in the CRM, allowing you to prepare to give them the best experience possible. This real-time guest information empowers hosts to provide personalized greetings and exceptional service right from the start. For example, if a guest with a history of high spending or frequent visits checks in, ConnectSmart® Host can notify the host staff immediately. This enables the team to offer personalized touches, such as preferred seating or complimentary items, enhancing the guest’s experience and fostering loyalty. By leveraging real-time data, you can turn each visit into a memorable occasion, increasing the likelihood of repeat business.Seamless Coordination with the Back of House
The power of ConnectSmart® Host extends beyond the front of house. When integrated with ConnectSmart® Kitchen and RecipesPlus, it creates a cohesion that ensures the back of house is always in sync with the dining room. ConnectSmart® Kitchen streamlines kitchen operations by providing real-time order updates, tracking cook times, and prioritizing tasks based on the flow of guests. ConnectSmart® Host’s data can be displayed on your ConnectSmart Kitchen display screens, allowing the culinary team to prepare accordingly. This level of coordination helps prevent bottlenecks, reduces wait times, and maintains the quality of food being served.Ready to step into the future of smarter seating?
About the Author
Caitlin Soard is a Content Marketing Strategist with over seven years of marketing experience under her belt. She joined the QSR Automations marketing team in June of 2022 and has been hard at work improving their social media and content ever since. She attended Franklin College where she received a Bachelor of Arts, focusing in Journalism and Public Relations as well as minoring in English. When she’s not lending her social media wizardry to QSR Automations, you can find her playing Dungeons & Dragons or TCGs at her local card shop, enjoying live local music, or spending time with her cat and two dogs, Ellie, Laney, and Orryn.
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